Refund policy

Last updated: 16-Sep-2026

At ProductsWorld, customer satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

1.1 Return Eligibility

• Returns are accepted within 3 days of delivery.
• The item must be unused, unwashed, and in its original packaging with all tags attached.
• Products marked as "Final Sale," "Non-Returnable," or purchased during clearance sales are not eligible for return.
• Proof of purchase (order number or receipt) is required for all returns.

1.2 Damaged or Wrong Item Received

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery at productworld886@gmail.com with your order number and clear photos/video of the product and packaging.
• We will arrange a replacement or refund at no extra cost once the issue is verified.

1.3 Return Process

1. Email productworld886@gmail.com with your order number and reason for return.
2. Our team will review your request and provide return instructions (if applicable).
3. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

1.4 Refunds

• Approved refunds are processed within 7–10 business days.
• Refunds are issued via the original payment method, or as store credit / bank transfer where applicable (especially for Cash on Delivery orders, since no online payment was made).
• Original shipping charges (if any) are non-refundable unless the return is due to our error.
• Return shipping costs are the customer's responsibility, unless the item was damaged, defective, or incorrect.

1.5 Exchanges

• Exchanges (e.g., for size or color) are subject to stock availability. Contact us at productworld886@gmail.com to request an exchange.

1.6 Non-Returnable Items

• Innerwear, cosmetics, personal care items, and perishable goods (if sold) are not eligible for return due to hygiene reasons, unless defective.